“First in Service recently went above and beyond to resolve a critical issue, going outside of their reactive area and working out of hours to source suitable alternative parts for a temporary fix, allowing us to continue trading at a full hotel. They have taken the time to understand our needs as a client, building a clear picture of our assets and using their technical knowledge and experience to provide effective solutions whenever problems arise.

What we value most is their consistent approach to every job, treating each one as important from start to finish rather than focusing purely on SLAs or quick fixes. Having a dedicated account manager ensures our contract requirements and expectations are always met, supported by strong internal coordination and the expertise and coverage of their engineers to deliver great results every time.”