Supporting residential communities across the UK
…and more

Built around the demands of housing and residential estates.

Maintaining residential properties is about more than looking after buildings. Heating failures, plumbing emergencies and issues with communal facilities can directly affect residents' comfort, safety and wellbeing, while placing additional pressure on housing and property management teams.
First in Service provides planned and reactive maintenance across housing associations, social housing, supported housing and retirement living communities. From everyday repairs and statutory maintenance to communal facilities and void property refurbishments, we help keep properties safe, compliant and comfortable while minimising disruption to residents.

24/7/365
support

Helpdesk and emergency support whenever it's needed.

Nationwide Coverage

Reliable maintenance support across multiple properties and developments.

Directly Employed Engineers

Experienced engineers delivering consistent service standards.

Multi-Service Delivery

Multiple maintenance services coordinated through one partner.

One partner.
Multiple services.

From individual properties and communal facilities to retirement living developments and wider residential estates, we provide planned and reactive maintenance services to support residents and property management teams.

Gas & Plumbing

Heating, hot water, gas safety, plumbing maintenance and emergency repairs.
Explore Gas & Plumbing

Air Conditioning & Refrigeration

Air conditioning, cooling, refrigeration and HVAC maintenance for residential and communal facilities.
Explore AC & Refrigeration

Commercial Catering Equipment

Servicing, repairs and planned maintenance for catering equipment in communal kitchens and residential care facilities.
Explore Commercial Catering

Mechanical Ventilation & Extraction

Ventilation and extraction maintenance for communal spaces and residential facilities.
Explore Ventilation

Facilities Management

Coordinated planned and reactive maintenance, property repairs and void refurbishments across residential estates.
Explore Facilities Management

Commercial Cleaning

Specialist cleaning services supporting safe, clean and well-maintained communal environments.
Explore Commercial Cleaning

We understand the
pressures of managing residential estates.

Resident Wellbeing

Maintaining safe, comfortable living environments while minimising disruption to residents and their daily routines.

Responsive Repairs

Addressing heating, hot water, plumbing and other maintenance issues before they become more disruptive.

Compliance & Safety

Supporting statutory maintenance requirements, gas safety and clear maintenance records across properties.

Void Properties & Refurbishments

Coordinating repairs and refurbishment works to prepare vacant properties for new residents and reduce turnaround times.

Multiple Properties & Contractors

Managing consistent maintenance standards across developments while reducing the complexity of coordinating multiple suppliers.

Heyford Park Community Centre – Heating & Hot Water

Read the case study
“First In Service team have come up with the goods again. Now we are no longer cold.”
Glenn Starks
Facilities Manager, Heyford Park Community Centre

One simple solution for
government and local authorities.

We combine national capability with a personal approach, giving you a
single partner for your facilities maintenance requirements.

One partner

Multiple maintenance services managed through one relationship.

Nationwide support

Supporting multiple sites across the country.

24/7/365

Helpdesk and reactive support whenever it's needed.

Directly employed engineers

Greater consistency, control and accountability.

Planned + reactive

From preventative maintenance to emergency response.

Experience you can trust.

Let’s talk about your estate.

Whether you're reviewing your current maintenance arrangements, consolidating suppliers or looking for additional support, talk to our team about your requirements.
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